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Can I get a refund?
Please, keep in mind our refund policy: “We provide a one-time 7-day free trial for monthly subscriptions. For monthly and annual subscriptions, we offer a...
Tue, 17 Aug, 2021 at 1:09 PM
Where do I see my billing information?
To check your billing information, you can do it by accessing the Subscription Settings.  Hover on your profile picture in the top right corner o...
Tue, 17 Aug, 2021 at 1:13 PM
Can I cancel my free trial?
You can cancel your subscription at any time, and that includes free trials. Hover on your profile picture in the top right corner of your screen Select ...
Fri, 16 Jul, 2021 at 6:11 AM
Why does Securiwiser say I’m a free user?
One of the most common reasons for that is when there is an invoice overdue. When a payment — for whatever reason — can’t be processed, the system will temp...
Tue, 17 Aug, 2021 at 1:15 PM
I’ve canceled my account, but it didn’t cancel immediately
When you cancel your account, the effect isn’t immediate. It will be, in fact, as soon as the trial period is over or, if you already are a paying subscrib...
Tue, 17 Aug, 2021 at 1:15 PM
Does Securiwiser generate VAT invoices? Before or after the payment? Does it have a Tax ID?
Securiwiser works with a payment processor that generates invoices automatically after the payment are processed. It means we don’t have the ability to issu...
Tue, 17 Aug, 2021 at 1:16 PM
How do I upgrade my paid account/subscription?
You can upgrade your subscription if you want to add more companies, access the report, or get a more frequent scan of your website. To do this, after logg...
Tue, 17 Aug, 2021 at 7:00 PM